Information we collect
We only collect what we need. Here’s the kind of information we handle and why it matters for your experience.
- Basic profile details you enter—name, email, job role—let us identify you and provide relevant access.
- Usage logs, like session times and pages viewed, help us spot issues and make the service faster and more reliable.
- Technical data from your browser and device keeps things compatible and helps us stop fraud or abuse.
- We may collect optional feedback or support queries to resolve problems or improve the platform, always with your consent.
How we use your data
We use your data to streamline your experience, keep services efficient, and troubleshoot issues. No marketing spam. No irrelevant noise. Just the essentials to keep things running sharp.
- To create and manage your account, authenticate users, and provide core services.
- To troubleshoot issues, prevent abuse, and keep the platform reliable for everyone.
- To analyze usage trends, improve features, and focus development where it helps most.
- To respond to your support requests or feedback, always with your consent.
Legal basis for processing
Canadian law requires a reason for every data use. Here’s the logic behind what we do and why.
We use your data with your consent, to fulfill our service obligations, or when legal requirements demand it. If we ever need another reason, you’ll hear from us first.
Who we share data with
We don’t sell your data. Sometimes, to run our service, we need to work with trusted partners. Here’s how that works and what it means for you.
- We may share data with service providers—like hosting, analytics, or security partners—who help us deliver and secure our platform.
- These providers only get the data needed to do their job and must keep it confidential.
- If required by law, we may disclose information to government authorities, but only after checking every request against your rights.
How we secure your data
We don’t play games with security. We lock down your data using industry-standard encryption, secure backups, and regular access audits. Only trained staff handle sensitive information, and we monitor for breaches around the clock. If we ever spot a risk, we act first and explain second.
Your rights
You have choices. Canadian privacy laws give you control over your data, including access, corrections, and the right to object. Here’s what you can ask for and how.
- You can request access to your data or ask us to fix incorrect details any time.
- You can ask us to delete your data or limit its use—subject to legal and operational limits.
- You can object to certain uses, like analytics or marketing, and we’ll respect your choices.
- You can ask for a copy of your data or for it to be sent to another provider, if applicable.
Cookies and tracking
Cookies let us keep the site running fast and relevant. Some remember your choices; others help us spot patterns. Check our Cookie Policy for a plain-English breakdown on types, purposes, and how to control your settings.
View Cookie Policy View Cookie Policy
Contact us
Questions about your data? We answer every inquiry, no matter how technical or basic. Reach out to us if you want details, clarifications, or to make a request about your personal information.
Email address: content@proxenalivo.world
Phone number: +1-%68-443-8481
Business address: 204 Saint-Sacrement Street, Montreal, QC H2Y 3S7 Canada
Policy updates and changes
If we change this policy, we post the update here with a new date. For major changes, we’ll reach out directly so you’re never caught off guard.